Withdrawal from your subscription

How it works

1. Fill in the form below. We only ask for what we need to find your account.
2. When you submit it, we show your request code on screen. Keep it: it is your receipt.
3. Our team will contact you by email to coordinate the withdrawal and the refund of what you paid.

When it does not apply

Under current regulations (Disposition 954/2025, art. 3), withdrawal does not apply to:

• the cases listed in art. 1116 of the Civil and Commercial Code (for example, services whose performance has already started with your consent and can be carried out immediately);
• services you have already used or consumed;
• purchases made for resale or to be part of a productive or commercial process.

You can still send the request: we will review it and reply to you.

Request the withdrawal